Opening his email first thing on Monday morning, he found a missive from his longest standing and most profitable client, letting him know that they were considering taking their business elsewhere.
Cara walked in with their coffee just as he’d finished reading it and the concern on her face made it clear how rattled he must look.
‘Max? What’s wrong?’
‘Our biggest client is threatening to terminate our contract with them.’
Her eyes grew larger. ‘Why?’
‘I’m guessing one of our competitors has been sniffing around, making eyes at them and I’ve been putting off going to the meetings they’ve been trying to arrange for a while now. I haven’t had the time to give them the same level of attention as before, so their head’s been turned.’
‘Is it salvageable?’
‘Yes. If I go up there today and show them exactly why they should stay with me.’
‘Okay.’ She moved swiftly over to her desk and opened up her internet browser, her nails rattling against her keyboard as she typed in an enquiry. ‘There’s a train to Manchester in forty minutes. You go and pack some stuff; I’ll call a cab and book you a seat. You can speak to me from the train about anything that needs handling today.’
He sighed and rubbed a hand through his hair, feeling the tension mounting in his scalp. ‘It’s going to take more than an afternoon to get this sorted. I’ll probably need to be up there for most of the week.’
‘Then stay as long as you need.’
Shaking his head, he batted a hand towards his computer. ‘I have that proposal to finish for the end of Thursday, not to mention the monstrous list of things to tackle for all the other clients this week.’
‘Leave it with me. If you set me up with a folder of your previous proposals and give me the questions you need answering, I’ll put some sections together for you, so you’ll only need to check and edit them as we go. And don’t worry about the other clients; I can handle the majority of enquiries and rearrange anything that isn’t urgent for next week. I’ll only contact you with the really important stuff.’
‘Are you sure you can handle that? It’s a lot to leave you with at such short notice.’
‘I’ll be fine.’ She seemed so eager he didn’t have the heart to argue.
In all honesty, it was going to be tough for him to let go of his tight grip on the business and trust that this would work out, but he knew he didn’t have a choice—there was no way he was letting this contract slip through his fingers. He really couldn’t afford to lose this firm’s loyalty at this point in his business’s infancy; it would make him look weak to competitors as well as potential new clients, and presenting a confident front was everything in this game.
‘Okay.’ He stood up and gathered his laptop and charger together before making for the door. ‘Thanks, Cara. I’ll get my stuff together and call you from the train.’
Turning back, he saw she was standing stiffly with her hands clasped in front of her, her eyes wide and her cheeks flushed.
Pausing for a moment, he wondered whether he was asking too much of her, but quickly dismissed it. She’d chosen to stay and she knew what she was getting herself into.
They were in it together now.
* * *
To his relief, Cara successfully held the fort back in London whilst he was away, routinely emailing him sections of completed work to be used in the business proposal that he wrote in the evenings in time to make the deadline. She seemed to have a real flair for picking out relevant information and had made an excellent job of copying his language style.
She also saved his hide by sending flowers and a card in his name to his mother for her birthday, which he was ashamed to discover he’d forgotten all about in his panic about losing the client.
Damaging the precarious cordiality that he and his mother had tentatively built up after working through their differences over the past few years would have been just as bad, and he was immensely grateful to Cara for her forethought and care.
She really was excellent at her job.
In fact, after receiving compliments from clients about how responsive and professional she’d been when they’d contacted her with enquiries and complications to be dealt with, he was beginning to realise that he’d actually been very fortunate to secure her services. He felt sure, if she wanted to, she could walk into a job with a much better salary with her eyes shut.
Which made him wonder again why she hadn’t.
Whatever the reason, the idea of losing her excellent skill base now made him uneasy. Even though he’d been certain he’d want to let her go at the end of the trial month, he was now beginning to think that that would be a huge mistake.